The Staten Island Workforce1 Career Center is partnering with Oakwood Dental Arts to find qualified candidates for a Front Desk Coordinator position in Staten Island, NY. Oakwood Dental Arts is a multi-location dental practice serving patients in New York and New Jersey. The practice offers a wide range of dental services, including general dentistry, cosmetic treatments, dental implants, root canals, and orthodontics. Oakwood Dental Arts focuses on personalized treatment plans, patient comfort, preventive care, and modern dental technology to support patients' oral health.

The Front Desk Coordinator helps ensure the dental office runs smoothly by welcoming patients, assisting with registration, and explaining office procedures and policies. This role coordinates patient appointments and helps manage the dentist's schedule to support timely treatment. The coordinator also handles patient billing, insurance billing, and accurate records of treatment plans, financial agreements, and communications. Strong customer service and organizational skills are important for providing patients with a positive office experience.

• Serve as the primary point of contact for patients regarding their treatment plans.
• Present and explain proposed treatment options, including benefits, risks, and costs.
• Work with patients to understand their financial responsibilities and discuss payment options, insurance coverage, and financing solutions.
• Coordinate and schedule patient appointments to ensure timely and efficient treatment completion.
• Follow up with patients regarding pending treatment, ensuring high case acceptance rates.
• Maintain accurate records of patient treatment plans, financial agreements, and communications.
• Collaborate with the clinical team to ensure smooth patient handoffs and clear communication.
• Verify insurance benefits and obtain pre-authorizations as needed.
• Address patient concerns and questions, providing excellent customer service at all times.
• Stay up to date with dental procedures, insurance policies, and financing options to better educate patients.

• High school diploma or GED required.
• Minimum of 1 year of relevant work experience required.
• Prior experience in a dental or medical office preferred.
• Familiarity with appointment scheduling and phone systems preferred.
• Excellent customer service experience required.
• Strong communication and patient service skills.
• Ability to maintain accurate patient, billing, and treatment records.
• Open availability required to work all operational hours.