The Senior Care Manager provides information, assistance, and support to family caregivers of older adults. This role is responsible for assessing caregiver needs, developing individualized caregiver support plans, coordinating services, and connecting caregivers with community resources. The Senior Care Manager works with caregivers and clients with a range of needs, including complex situations that require ongoing coordination and advocacy. This position plays an important role in helping caregivers access services and support that promote the well-being of older adults in the community.

This position is located in Staten Island, New York.

• Conduct caregiver intakes, assessments, and reassessments
• Complete case closures as appropriate
• Develop and implement individualized caregiver support plans
• Coordinate services to meet caregiver and client needs
• Manage a caseload of complex, high-need clients
• Connect caregivers to community resources and provide referrals
• Offer guidance, advocacy, and support to caregivers seeking services
• Maintain accurate and timely case documentation in compliance with NYC Aging standards

• Master's Degree in Social Work or a related Master's-level degree
• Minimum one year of experience in a social service organization
• Experience working with caregivers and/or older adults (preferred)
• Fluency in a second language (preferred)
• Excellent written and verbal communication skills
• Detail-oriented with strong organizational skills
• Sensitive to the needs of older adults and caregivers
• Ability to work collaboratively while respecting diverse ethnic, cultural, and linguistic backgrounds