S:US works with communities and individuals in every corner of the city and on Long Island to make sure every New Yorker has the chance to find home.

A case manager is an advocate and coordinator who assesses clients' needs, develops personalized care plans, and connects individuals to essential medical, social, and financial resources.

• Conduct intake process with new clients within 24 hours of admission; includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures
• Conduct psychosocial, vocational/educational, and housing assessments and documentation of same
• Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing
• Prepare housing applications and assist clients with the housing application/interview process.
• Monitor and assess client progression/regression in behavior and/or appearance
• Facilitate group and individual counseling, workshops, psych education, and recreational activities
• Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall ADL skills
• Develop initial service plans and conduct service plan reviews as needed for an assigned caseload
• Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate
• Ensure that clients attend meals and maintain appropriate nutritional intake
• Monitor client medication compliance and collaborate with nursing staff monitor compliance
• Maintain CPR/First Aid Certification
• Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA, other Funder and SUS standards
• Facilitate discharge/transfer process and documentation of same
• Attend staff meetings, case conferences, group supervision, trainings, and escort clients on housing interviews as needed
• Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes

• Bilingual Spanish (for specified case manager positions on account update)
• Two years’ experience with homeless population
• Ability to work with a culturally diverse population
• Bachelor’s Degree is Human Services field preferred
• Familiarity of NYC public school system preferred
• Experience in residential setting, group work, tenant organization, case management, referral, and/or community outreach strongly preferred.