Workforce1

Cookie Crew Member

Location US-NY-Staten island
ID 2026-1599
Category
Food Service
Position Type
Part-Time
Employer
Insomnia Cookies

Company Overview

The Staten Island Workforce1 Career Center is partnering with Insomnia Cookies to find qualified candidates for a Cookie Crew Member in Staten Island, New York. Insomnia Cookies is a rapidly growing bakery chain known for delivering warm, fresh-baked cookies late into the night. Founded in 2003, the company has expanded to hundreds of locations across the United States and internationally, serving local communities, college campuses, and neighborhoods with exceptional customer service and high-quality products. Insomnia Cookies fosters a fast-paced, team-oriented work environment that values inclusivity, innovation, and career growth, offering team members opportunities to build their skills while creating memorable customer experiences.

Position Overview

The Cookie Crew Member plays an important role in creating a welcoming experience for every customer by providing friendly service and preparing high-quality bakery products. This position assists customers with placing orders, answers questions about menu items, and helps ensure orders are prepared accurately and efficiently. Cookie Crew members also support bakery operations by baking cookies, preparing ice cream orders, processing payments, and maintaining a clean and organized workspace. Success in this role requires strong customer service, attention to detail, and the ability to work effectively in a fast-paced environment.

 

This position is located in Staten Island, New York.

Key Responsibilities

  • Greet customers promptly and take orders following company procedures.
  • Explain menu items, answer customer questions, and verify order accuracy.
  • Deliver friendly, professional customer service in person and over the phone.
  • Bake cookies to quality standards and prepare ice cream orders.
  • Package and prepare delivery orders accurately for timely fulfillment.
  • Process cash and electronic payments while maintaining balanced cash drawers.
  • Maintain a clean, sanitized, and organized bakery in compliance with food safety standards.
 

Requirements

  • At least 6 months of customer service, food service, or retail experience is preferred.
  • Personable, genuine, and outgoing demeanor.
  • Strong customer service focus with a willingness to exceed guest expectations.
  • Strong communication, organizational, and basic math skills.
  • Must be able to lift up to 40-pound boxes of product.
  • Must be able to work nights, weekends, and holidays.

Pay Range

USD $17.00 - USD $17.00 /Hr.

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