Jersey Mike's Subs is a fast-casual restaurant brand known for its fresh ingredients, high-quality subs, and strong commitment to customer service. With a focus on creating a welcoming and energetic environment, the company prides itself on teamwork, positivity, and community engagement. Jersey Mike’s offers employees the opportunity to grow within a fast-paced, people-focused culture.

The Shift Leader is responsible for overseeing daily restaurant operations during assigned shifts while ensuring excellent customer service and team performance. This role reports to store management and supports team members in delivering efficient, high-quality service. The Shift Leader plays a key role in maintaining food safety standards, managing workflow, and supporting training efforts. This position is ideal for individuals who are energetic, outgoing, and enjoy leading teams in a fast-paced environment.

• Lead shifts and ensure smooth daily operations

• Provide exceptional customer service and resolve guest concerns

• Support and guide team members during service

• Ensure compliance with food safety and sanitation standards

• Assist with opening and closing procedures

• Help train and onboard new employees

• Follow operational checklists and company procedures

• Maintain a clean, organized, and efficient work environment